![]() My older but expensive CD was in fact worthless. I called the 800 number again and this time was informed that version 2 was no longer available, I needed to purchase a new product. His email was basically an ad for the upgrade, otherwise returned me to the same support page, where I could not download without making a purchase. ![]() He went into the cost of the upgrade, but at my question clarified that I could download without upgrading for free. The representative confirmed version 2 will not work in Windows 10 but promised I could download the same version or upgrade. The submission form sends an email confirm but twenty-four hours later there was still no further response. Tried to contact live chat through the support page. The program asks for but does not recognize administrator ID, despite the advised tweak in properties/compatibility. But the helpline person assured me that the supervisor would only make me the same offer. I feel quite cheated! When I asked to speak with a supervisor, I was told that it was not their policy but that someone will call me back within 48 hours. They said all they could do was to give me a 3-month free trial membership, after which time I could purchase a new 'Life Time" membership package. So I assumed that they would take life time users from the old platform and give them access to the new platform. I was told that a few years ago, when they updated their software, they discontinued the program that I had purchased for life and no longer supported it. So I called Rosetta Stone to see if they could locate my account and re-activate it. When I tried to log in, the system would not accept my user name and password. Today was the day I wanted to commence the program. My circumstances changed, so I decided to stop the training, knowing that I could return to it whenever I wanted to. I used the course on the computer and on my app for a few weeks. In 2016, I purchased for $184 a "life time" Rosetta Stone package for Spanish language training. ![]()
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